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Davao City Tops in Next-wave Cities in 2010

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Category: Davao News Posted: Sunday, May 23rd, 2010


Concentrix - One of the call centers operting in Davao City

Davao City is now considered as the next hot spot for outsourcing-related investments. This is according to the Business Processing Association of the Philippines or BPAP. The city ranks first among the Top 10 Next Wave Cities in 2010. This makes Davao the most recommended IT-Business Process (BPO) Outsourcing destination of choice in the Philippines. Among the factors considered are the availability of human resources, infrastructure and the cost of doing business. This year, more businesses and job opportunities related to BPO are expected to pour in Davao City.

Davao City got the highest score among the 2010 list of next-wave cities, recording a 99% score for human resources, 74% for cost, 95% for infrastructure and 76% for business environment, averaging a total of 91% to grab the number one spot.

The creation of next-wave cities is a strategic plan for the Philippine IT-Business Process Outsourcing (BPO) industry known as “Roadmap 2010”. The program is made possible with cooperation between McKinsey, a consulting firm and Business Processing Association of the Philippines.

Other Philippine cities that are included in the Top 10 list are Bacolod, Iloilo, Sta. Rosa in Laguna, Lipa City in Batangas, Metro Cavite, Cagayan de Oro, Baguio, Malolos in Bulacan and Dumaguete City. These cities can contribute $1.2 billion in potential revenue and augment employment by 60% for the next couple of years.

Reference: Computer World Philippine website (

Admerex to Setup Call Center in Davao

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Category: Davao News Posted: Saturday, August 22nd, 2009
A typical call center setting

A typical call center setting

Admerex, an Australia-based company is set to open a new call center in the city with an initial capacity of 200 seats.

The top executives of the company are expected to visit the country to officially announce the company’s expansion plans in Davao.

Admerex is another addition to growing number call center companies operating in Davao City. Admerex has established a contact center in Makati City with more than 500 agents.

According to a study by research firm XMG, Inc., it is estimated that the Davao’s work force when it comes to Business Process Outsourcing Industry is twice that of Cebu, seven times that of Clark, Pampanga and six times that of Baguio.

Admerex is considered as one of the leading global providers of receivables lifecycle and credit risk management solutions. Among its Philippine-based clients are Banco de Oro and Union Bank. Its Manila center handles receivables portfolio from these two banks. Admerex Head Office is located in Sydney.